We are unable to accept returns of Pre-Assembled Glassines or Cones.
Custom Ecofetti mixtures can be returned for a half-priced refund.
Bags of Ecofetti of a single color can be returned for a full refund.
All returns must be received in good condition (please return in a hard box) and within 60 days of order. Please ship only through USPS. We cannot guarantee a refund on anything returned through UPS or FedEx. Return shipping costs will not be credited. If a returned item was shipped for free, the actual shipping cost will be deducted from your refund.
Please send returns to:
165 Front Street Suite 2421
Chicopee, MA 01013